Wave Broadband Bill Pay
Wave Broadband Bill Pay
Searching for Wave Broadband bill pay info? Are you new to Wave Broadband and want to find out more about the company, who to contact when you have a query and what payment methods are accepted, when you want to make your Wave Broadband bill payment? Here are some of the basic points to get you started. To make a payment online or manage your account, follow the link provided below on this page to the Wave Broadband login. You will also find useful “pay my bill” information such as the customer service number, payment mailing address, and billing phone number below.
Wave Broadband Bill Pay and Login
Pay Online: There are two options to pay online, once you have registered for an account at astound.com. You can enroll in the Auto-Pay program, which will deduct your payment automatically from your designated credit card or bank account each month.
Or you can make one-time bill payments with Wave’s Web Self-Care portal. For the Auto-Pay option you will need to download an enrollment form, complete it and return it with your first check or money order payment to Wave Broadband, Billing, P.O. Box 34889, Seattle, WA 98124-1889. Be sure to write your customer account number on the back of your check or money order with your first payment.
Pay by Mail: You can mail a check or money order to the above address. Write your customer account number on the back of the check or money order. Do not send cash. Enclose the payment stub from your monthly Astound bill statement with your payment. You should mail your payment several days before the due date. Allow several days, before your payment can be posted to your Astound account. If you do not have access to your billing address info, the Wave Broadband payment mailing address is as follows depending upon your service address:
If your service area is Washington State and West Sacramento, CA mail you payment to:
P.O. Box 34808
Seattle, WA 98124-1808
If your service area is Rocklin / Auburn and Garbersville, CA mail your payment to:
P.O. Box 34211
Seattle, WA 98124-1211
If your service area is Oregon mail your payment to:
P.O. Box 34633
Seattle, WA 98124-1633
If your service area is the Bay Area mail your payment to:
P.O. Box 34889
Seattle, WA 98124-1889
If you are a former Broadstripe Customer mail your payment to:
P.O. Box 34755
Seattle, WA 98124-1755
Pay by Phone: You can make your payment by phone by calling 1-800-427-8686.
Pay in Person: Use the store locator on the website to find the nearest location where you can drop your payment in the payment box provided or make a payment in the store during office hours. You can pay in cash, by check or money order or by credit card.
Account Opening and Closure
You can either visit the nearest store or telephone FREE on tel. 800-427 8686 to open an account, discuss your billing or account management, moving home or closing your account, if you are moving to an area not covered by the company.
The company has offices in Concord, San Mateo and Daly City. If you need Technical Support or Customer Support, call 1-800-427-8686 FREE. Lines for Technical Support are open 24 hours a day, 7 days a week. Customer Support is available during business hours, from 7.30 am to 8.00 pm from Mondays to Fridays. On Saturdays Customer Support is available from 8.00 am to 7.00 pm and on Sundays from 9.00 am to 2.00 pm.
You can pay in person, add or change services, return or pick up equipment at the Astound office locations at 215 Mason Circle, Concord, CA 94520 and at 336 Westlake Center, Daly City, CA 94015, and at 2841 S. El Camino Real, San Mateo, CA 94403.
Wave Broadband is part of WaveDivision Holdings, LLC, a group serving currently more 415,000 customers located in California, Oregon and Washington. Astound is a market leader in Internet, phone and video services, covering the US West Coast communities of San Francisco Bay and San Francisco City, South San Francisco, Daly City, Burlingame, Concord, San Mateo, Walnut Creek and Redwood City.